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Echo

FAQs

Table of contents

  1. How do I tell you I’m using Echo in a new project?
  2. How do I access the Echo github repos?
  3. How can I send events to Echo Chamber, and how can I view them?
  4. In Echo JS, I don’t see a view event, or some configuration is not respected
  5. What are properties? What happened to labels?
  6. Any other questions

How do I tell you I’m using Echo in a new project?

Echo is not “self-service” - its use must be coordinated through BBC Audiences (with regard to analytics data) and the myBBC Analytics team (with regard to Echo’s implementation). Please submit an ECHOREVIEW ticket to start the process.

How do I access the Echo github repos?

If you have access to the BBC organisation on github you can access the echo repos.

For indies/other external access, update the ECHOREVIEW ticket with details of their github username, and confirm that they have two-factor authentication set up on their account and that they have signed the necessary NDAs.

How can I send events to Echo Chamber, and how can I view them?

See the testing page for more information on using Echo Chamber to test your integration of Echo.

In Echo JS, I don’t see a view event, or some configuration is not respected

There is a slight delay in JS when the ATI library is initialising. During this time any interactions with Echo might not have the results you expect. In order to work around this you can pass a function to use as a callback when it is definitely ready. See the JS integration notes for more information.

What are properties? What happened to labels?

Given our move away from Comscore, and other areas of the BBC changing the terms that they use, we’ve taken the decision to stop using the Comscore terminology of “label” and chosen to use the more generic term “property” from now on. This will be independent of any 3rd party suppliers and will hopefully therefore not change again.

They are however completely the same thing and the old methods will continue to work for the forseeable future, so there is not need to urgently make any changes to your code. Wherever you see a reference to addProperties, addLabels will continue to function in the same way.

Any other questions

If you have question that’s not answered here, send an email to the Analytics Services Team, or send a message in the #help-echo slack channel with your query and someone will respond as soon as possible.